🚚 Shipping & Delivery

🌍 Our Commitment

At Good Earth Depot, we’re committed to fast, reliable, and eco-conscious shipping. Each order is packaged with care using recyclable and biodegradable materials.

📦 Processing Time

• Orders are processed within 1–3 business days after confirmation.

• Custom or pre-order items may take 5–7 business days before shipment.

🚀 Estimated Delivery Times

Delivery timeframes may vary due to customs, weather, or courier delays.

🧾 Tracking Your Order

Once your order ships, you’ll receive an email with your tracking number and a link to track it.
You can also check anytime on our Track My Order page.

⚠️ Defective or Missing Items Upon Arrival

We ensure every package is inspected before dispatch.
If you receive an item that is defective, damaged, or missing, please:

1. Notify us at support@goodearthdepot.com within 7 days of delivery.

2. Include your order number, photo or video proof, and a short explanation.

3. Our team will verify and coordinate with our fulfillment partner to:

   • Resend the item, or

   • Issue a full refund.

For defective or incorrect products, no return shipping or restocking fees will be charged.
You can review our full refund and exchange process on our Returns & Refunds page.

🌎 Customs & Import Taxes

International customers are responsible for any applicable customs duties or taxes, as determined by their local authorities.

🌱 Eco-Friendly Promise

We continuously work with logistics partners who support carbon-offset shipping, minimal packaging, and responsible delivery practices.

🧡 Our Promise

Every purchase supports our goal of making sustainable living accessible and affordable. If any issue arises during delivery, we’ll handle it promptly and transparently until you’re satisfied.